Terms of Service
J-Matt Mobility Detailers · J-Matt Limited Inc. · British Columbia
1. Who we are
J-Matt Mobility Detailers is a trade name of J-Matt Limited Inc. (“J-Matt”, “we”, “us”). We provide mobile, non-medical cleaning of wheelchairs, mobility scooters, walkers, rollators, adaptive strollers and adaptive sports equipment in British Columbia. These terms apply when you request or book a service through this website.
2. What our service is — and is not
Our visits involve exterior surface cleaning, wiping of high-touch areas and the specific package tasks and add-ons shown at booking.
Our service is not: equipment repair or maintenance; a safety, mechanical or electrical inspection; clinical or medical-grade disinfection or sterilization; or a guarantee that any illness or infection will be prevented. If you need repairs or an inspection, please contact your equipment supplier or a qualified technician.
3. Your equipment and our visit
- Equipment must be unoccupied for the whole cleaning. We do not clean equipment while someone is seated in or using it.
- Please make the equipment reachable at the service address, with a safe place to work and someone available to grant access.
- Tell us about any manufacturer care instructions, sensitive parts, electronics or materials to avoid. We follow manufacturer guidance where provided and check suitability before cleaning.
- Please give accurate equipment type, address, access and contact details. If information is inaccurate, we may need to reschedule or adjust the visit.
4. Dates, times and coverage
The date and time window you choose are requests. A visit is only scheduled once we explicitly confirm the date and time with you. Some communities are reviewed and quoted before booking.
Before you pay, checkout shows your itemized package, any add-ons and any travel fee for your city. Stripe calculates applicable tax using your service location and displays tax and the full total before you authorize payment. You can review and correct your order before payment. The amount shown on the booking form is the subtotal before tax, not the final amount charged.
5. Payment
We take full payment upfront in Canadian dollars. There are no deposits or remaining balances. Before you pay you can review and correct your order, and you must agree to these terms. Payments are processed securely by Stripe; we never see or store your full card number.
Your booking is confirmed only after Stripe verifies the payment, and Stripe emails you a receipt. You are entitled to a copy of this agreement: your booking record keeps your order details and the version of these terms you accepted, and you can ask us for a copy at any time using the contact details below.
6. Rescheduling and cancellation
To reschedule or cancel a visit, email hello@j-mattmobilewash.com or call 604-916-0259. All notice times are Pacific Time (British Columbia).
- 24 hours or more before your confirmed service time: you receive a full refund to your original payment method, including any taxes and fees collected.
- Less than 24 hours before: we do not charge a late-cancellation fee. Contact us and we will work with you on rescheduling or a refund, subject to your rights under applicable law.
- If we cannot deliver your service (for example, unsafe or incompatible equipment, or we cannot attend), you receive a refund for the undelivered service in accordance with British Columbia law.
Your statutory rights under British Columbia’s Business Practices and Consumer Protection Act — including disclosure, cancellation and refund rights that apply to contracts entered into online — are not limited by these terms.
7. When we may decline a service
We may decline or stop a cleaning if equipment appears unsafe to handle, incompatible with our methods or manufacturer instructions, inaccessible, or if the work area is unsafe. In that case we will explain why and give an appropriate refund for any service not provided.
8. Concerns, damage and complaints
If you have a concern about a visit, or believe something was damaged, please contact us as soon as possible with a description and photos if you have them. We will review it promptly and in good faith, and work with you on a fair resolution, which may include a re-clean, repair cost or refund.
Nothing in these terms excludes or limits any right or remedy you have under applicable law. You are free to share honest reviews of our service.
9. Privacy
We use your details only to arrange and deliver your service and to process payment. See our Privacy Policy.
10. Changes and contact
We may update these terms; the version shown when you book applies to that booking. Questions: